Table of Contents
Security Assurance
What Makes keno's Privacy Policy Different
End-to-End Encryption
All your transactions and personal data are protected with 256-bit SSL encryption.
No Sale of Data
Keno never sells your personal information to advertising agencies or any third parties.
Minimal Data Collection
We collect only the data necessary to operate our services — nothing more.
Your Data, Your Control
You may request to view, correct, or delete your data at any time.
Defined Retention Period
Your data is not kept indefinitely — it is securely deleted after the specified retention period.
Transparent Policy
Keno's Privacy Policy is written in plain, easy-to-understand language so every user can follow it without difficulty.
1. Introduction
Keno (https://keno.st) is an online gaming and betting platform serving users in Bangladesh and other designated regions. We believe your privacy is a fundamental right, and protecting that right is our core responsibility.
This Privacy Policy explains what personal data keno collects, how that data is used and stored, and how it may be shared with third parties in specific circumstances. This Policy operates alongside keno's Terms & Conditions and Responsible Gaming Policy.
By registering on keno or starting to use the platform, you automatically consent to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using keno's services.
2. What Information We Collect
Keno collects only the information that is strictly necessary to operate the platform effectively. A detailed breakdown of the data collected is provided below:
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email address, phone number, and postal address | Account Management & Support |
| Payment Information | Mobile banking number, bank account details | Deposit & Withdrawal Processing |
| Technical Information | IP address, browser, and device information | Security & Fraud Prevention |
| Gaming Activity | Betting history, win/loss records | Responsible Gaming Monitoring |
| Cookie Data | Session cookies, preference storage | Improving User Experience |
3. Why We Collect Information
Keno uses your information for specific, legitimate purposes. Each purpose is clearly outlined below:
- Account Creation & Management: Setting up your profile, verifying logins, and keeping your account secure.
- Identity & Age Verification (KYC): Ensuring the platform is accessed only by users aged 18 and above.
- Processing Financial Transactions: Processing deposits and withdrawals securely.
- Customer support: To resolve your issues quickly and assist our support team effectively.
- Fraud & Scam Prevention: Detecting suspicious activity to keep the platform secure.
- Compliance with Legal Obligations: Complying with Anti-Money Laundering (AML) laws and regulatory requirements.
- Ensuring responsible gaming: Detecting signs of excessive gaming and providing timely support.
- Improving Our Services: Analyzing user behavior to continuously improve the platform.
Keno never uses your information beyond the purposes stated above. If we ever need to use your data for a new purpose, you will be notified separately in advance.
4. Data Storage & Security
Keno follows the highest industry standards to protect your data. Our servers operate in compliance with ISO/IEC 27001, and all data transfers are secured with 256-bit TLS/SSL encryption.
What our security measures include:
- Firewall Protection: Multi-layer firewalls are in place to block unauthorized external access.
- Data Encryption: All stored data is protected with AES-256 encryption.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Restricted Access: Only authorized personnel have access to your data.
- Backup System: Regular backups minimize the risk of data loss.
- Two-Factor Authentication (2FA): Two-factor authentication is available as an added layer of security at login.
6. Cookies Policy
Keno uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.
Types of cookies we use:
- Essential Cookies: Used to maintain login sessions and ensure platform security. These cannot be disabled.
- Preference Cookies: Remembers your language, theme, and preference settings.
- Analytics Cookies: To understand which sections of the website are used most — without identifying you personally.
You can disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.
7. Your Rights
As a keno user, you have certain important rights over your own personal data:
Right to Access Your Data
You can request to see what information keno holds about you.
Right to Rectification
You may contact support to request corrections to any inaccurate or outdated information.
Right to Erasure
Request deletion of your data after account closure once the legal retention period has expired.
Right to Object to Processing
You have the right to object to the use of your data for specific purposes.
Right to Data Portability
You can request an export of your data in a standard, portable format.
Right to Restrict Processing
Request a temporary pause on data processing under certain circumstances.
8. Protection of Minors
Keno's services are intended exclusively for users aged 18 and above. We do not collect or store personal information from minors under any circumstances.
A national ID or passport number is required at registration for age verification. If we determine that a user is under 18, their account will be immediately suspended and any collected data will be securely deleted.
If a parent or guardian suspects that their minor child is using keno, please contact our support team immediately.
9. Data Retention Period
Keno does not retain any data beyond its specified period. Retention timelines by data type are listed below:
| Type of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | Up to 7 years for legal requirements |
| KYC Documents | 5 years after account closure |
| Log Files & Technical Data | Up to 12 months |
| Cookies & Session Data | Session end or up to 30 days |
| Support Contact | 2 years after resolution |
Once the retention period expires, your data is automatically deleted or anonymized using secure methods, ensuring you can no longer be identified.
10. Policy Changes & Updates
Keno may update this Privacy Policy from time to time. For any significant changes, we will send advance notice to your registered email and post an announcement on the website.
Continued use of keno after any changes to this policy will be taken as your acceptance of the updated terms. We recommend checking this page regularly.
If you have any questions or concerns about this Privacy Policy, please reach out to our support team. We typically respond within 24 hours.