Keno Terms & Conditions — What you need to know before registering

1. General Terms & Conditions

Keno (https://keno.st) is an online gaming platform serving users in Bangladesh and other designated countries. These terms and conditions constitute a legally binding agreement between keno and its users.

By registering, logging in, or using any service on keno, you automatically consent to these terms and conditions. These terms apply alongside keno's Privacy Policy and Responsible Gaming Policy.

Keno reserves the right to modify, update, or cancel these terms and conditions at any time. Any changes will be notified on the website. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

2. Account Register

You must provide accurate and truthful information when creating an account on keno. Accounts opened with false information will be terminated and all funds held may be forfeited.

• Each person may register only one account. Multiple accounts from the same device, IP address, or payment method are not permitted.
• You are required to use a strong password when creating your account and are responsible for keeping it secure.
• You are solely responsible for all activity carried out on your account.
• Transferring or selling your account to any third party is strictly prohibited.
• If you notice any suspicious activity, contact keno support immediately.

3. Eligibility

Keno provides services only to residents of countries where online gaming is legally permitted. It is solely your responsibility to ensure that online gaming is legal in your jurisdiction.

Keno may verify your age and identity at any point during your registration. You may be asked to provide a copy of your National ID (NID), passport, or driving licence. If verification is not completed within the required timeframe, your account will be temporarily suspended.

4. Payments & Transactions

Deposits on keno can be made via bKash, Nagad, Rocket, and bank transfer. All payment methods are secure and encrypted. keno does not accept responsibility for transactions made via credit cards or foreign payment gateways.

• The minimum deposit amount is BDT 500, and a maximum daily deposit limit applies.
• Only payment methods registered in your own name are accepted. Third-party payments are not permitted.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.
• Keno complies with Anti-Money Laundering (AML) policies. Unusual transactions may be subject to investigation.
• Fraudulent transactions will be reported to the relevant authorities.

5. Bonus & Promotion Policy

Keno's bonus offers are provided as special benefits for players. Each bonus comes with specific wagering requirements that must be met before any bonus funds can be withdrawn.

• The welcome bonus is available exclusively to new members making their first deposit.
• You generally have 30 days to complete the wagering requirements for a bonus.
• Multiple people claiming bonuses from the same household or device will be considered a violation of bonus policy.
• Winnings earned using a bonus cannot be withdrawn directly — wagering requirements must be met first.
• Keno reserves the right to modify or cancel any bonus offer at any time.
• Full terms and conditions for each bonus are listed separately on the respective promotion page.

6. Withdrawal Policy

Withdrawal requests from keno are typically processed within 24 to 72 business hours. Withdrawals can only be made to the same payment method used for the original deposit.

• Completing KYC (Know Your Customer) verification is mandatory before making a withdrawal.
• The minimum withdrawal amount is BDT 500.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Keno reserves the right to hold withdrawals and conduct investigations in cases of suspicious activity.
• Multiple withdrawal requests made on the same day may be processed together.

7. Gameplay Rules

All games on keno are powered by a certified Random Number Generator (RNG), meaning every game outcome is entirely random and cannot be predetermined by anyone.

The following actions are strictly prohibited and may result in account termination:

• Using software, bots, or automated programs to play games.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Using multiple accounts to collect bonuses or engage in collusion.
• Attempting to collude with other players to influence the outcome of a game.
• Attempting unauthorized access to the platform's technical systems.

Keno reserves the right to reclaim any funds credited to an account in error due to a technical fault. If you notice such an error, it is your responsibility to notify support immediately.

8. Security & KYC Verification

Keno follows a KYC (Know Your Customer) process to keep the platform secure and prevent fraud. Identity verification is mandatory before making a withdrawal or processing high-value transactions.

• A government-issued ID (NID/passport) and proof of address may be required.
• Submitted documents are stored securely and confidentially on keno's servers.
• The verification process is typically completed within 24–48 hours.
• Submitting false or altered documents will result in permanent account termination.

9. Responsible Gaming Policy

Keno believes gaming should be an enjoyable form of entertainment, never a source of financial or emotional stress. That's why keno offers a range of responsible gaming features:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit for your gaming sessions in advance.
• Take a Break: Temporarily suspend your account for a set period.
• Self-Exclusion: The option to exclude yourself from the platform on a long-term or permanent basis.
• Reality Check: Regular reports on your gaming time and spending.

If you are struggling with a gaming problem, visit keno's Responsible Gaming page for help.

10. Account Suspension or Termination

Keno reserves the right to suspend or permanently close your account without prior notice for any of the following reasons:

• Any breach of these terms and conditions.
• Providing false information or forged documents.
• Operating multiple accounts.
• Fraud, bonus abuse, or any attempt at manipulation.
• Misconduct or threats directed at other users or staff.
• As required by law or directed by a regulatory authority.

You may close your account at any time by contacting customer support. Any valid balance remaining at the time of closure will be returned to you.

11. Privacy & Data Protection

Keno treats the security of your personal information as a top priority. Your name, address, and payment details are all protected by SSL encryption and are never sold or shared with third parties.

However, information may be shared in the following circumstances: by order of law enforcement, in connection with a money laundering investigation, or with keno's authorised payment processing partners. Please read our Privacy Policy for more details.

12. Changes to Terms & Legal Matters

Keno may update these terms and conditions at any time. The "Last Updated" date at the top of the page will reflect any changes, and members will be notified by email of any significant updates.

In the event of any dispute regarding these terms, keno's decision shall be considered final. However, players may always contact the customer support team to submit a complaint.

Keno is not liable for any losses arising from technical failures, network issues, or third-party actions. That said, we are committed to maintaining the highest possible standard of service at all times.